Privacy Policy

Information We Collect

We collect different types of information depending on how you interact with us. Here's what that looks like in practice:

Information You Give Us Directly

When you reach out through our contact form or request a quote, you provide:

• Your name and company name
• Email address and phone number
• Project details and requirements
• Any other information you choose to share in your messages

Information We Collect Automatically

Like most websites, we gather some technical information when you visit:

• IP address and general location (city level, not your exact address)
• Browser type and device information
• Pages you visit and how long you stay
• Referring website (where you came from)
• Date and time of your visit

We use cookies and similar technologies to collect this data. You can control cookies through your browser settings, though some features might not work as smoothly if you disable them.

How We Use Your Information

We're not in the business of selling data or bombarding you with marketing. Here's what we actually do with your information:

• Communicating with you about your project or inquiry
• Sending you information you've specifically requested
• Improving our website based on how people use it
• Understanding which services interest our visitors most
• Protecting our website from security threats
• Complying with legal obligations when required

If we want to send you updates about our services, we'll ask for your permission first. You can change your mind about receiving these at any time.

Data Storage and Security

Your information is stored on secure servers. We use industry-standard encryption and security measures, though we'll be honest—no system is completely impenetrable.

What we do to protect your data:

• Encrypted connections (SSL/TLS) for data transmission
• Regular security audits and updates
• Access controls—only team members who need information for their work can access it
• Secure backup systems
• Monitoring for unauthorized access attempts

Some of our service providers may store data outside Hong Kong. When this happens, we ensure they maintain appropriate security standards and comply with applicable privacy laws.

Sharing Your Information

We don't sell your data. Period. But there are specific situations where we share information:

Service Providers

We work with trusted companies that help us run our business—email hosting, website analytics, project management tools. These providers only access the information they need to perform their specific services and are contractually bound to protect it.

Legal Requirements

We may disclose information if required by Hong Kong law, court order, or government regulation. We'll notify you if this happens unless we're legally prohibited from doing so.

Business Transfers

If MeshConnChannel is acquired or merges with another company, your information would be transferred to the new entity. We'd notify you before this happens and explain any changes to how your data is handled.

That's it. We don't share your information for marketing purposes with third parties, and we don't participate in data broker networks.

Your Rights and Choices

Under Hong Kong's Personal Data (Privacy) Ordinance, you have specific rights regarding your personal information. Here's what you can do:

To exercise any of these rights, email us at info@meshconnchannel.com or call +852 2977 5128. We'll respond within 30 days. There's no fee for reasonable requests, though we may charge for excessive or repetitive requests.

If you're not satisfied with our response, you have the right to lodge a complaint with Hong Kong's Office of the Privacy Commissioner for Personal Data.

Data Retention

We keep your information only as long as we need it. What that means in practice:

• Active inquiries: We keep your contact information and project details while we're discussing potential work together
• Completed projects: Client information is retained for 7 years for business and tax purposes
• Marketing communications: Until you unsubscribe or we haven't heard from you in 3 years
• Website analytics: Aggregated data is kept indefinitely, but individual session data is deleted after 26 months

When we no longer need your information, we securely delete or anonymize it so it can't be traced back to you.

Cookies and Tracking

Our website uses cookies—small text files stored on your device. Here's what they do:

• Essential cookies: Required for the website to function properly (navigation, form submissions)
• Analytics cookies: Help us understand how visitors use our site so we can improve it
• Preference cookies: Remember your settings and choices

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing ones. Just know that blocking certain cookies might affect how our website works for you.

We don't use advertising cookies or third-party tracking pixels beyond basic analytics tools.

Third-Party Links

Our website might link to other websites—case study examples, tool references, partner sites. Once you click those links, this privacy policy no longer applies.

We're not responsible for the privacy practices of other websites. We recommend reading their privacy policies before sharing any personal information.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll update the "Last updated" date at the top and notify you through email or a prominent notice on our website.

Continued use of our website after changes indicates your acceptance of the updated policy. If you disagree with the changes, please stop using our services and contact us to discuss your data.

Children's Privacy

Our services aren't directed at children under 16, and we don't knowingly collect information from them. If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete it.